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How can I change my card?
Why was my order declined by HeidiPay?
Why is the amount that appears on my statement higher than my first payment?
What does “held on card” mean?
What is the difference between an authorised and charged amount?
How do I track my payments?
Where do I see my order details?
Which payment methods are supported by HeidiPay?
What if my credit card got lost or stolen?
What happens if my card expires in the middle of my payment plan?

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Can I pause my instalments?

26 January 2023 14:18

No, this is not possible. Instalments are charged automatically every month as per your pre-agreed payment plan and cannot be changed.

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