How do I receive my login credentials for the merchant portal? 26 January 2023 14:18 When you sign up with HeidiPay you will receive your username and password by email from us. If you haven’t received your credentials, please contact us here. Related articles Customer support - Payment related questions for existing contracts Customer support - General inquiries What if I forgot my password? Where can I manage my orders, including initiating a refund or a dispute? What if I forgot my password?