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Shoppers

Security & Fraud

  • Is my payment information safe?
  • How does HeidiPay protect me against fraud?
  • Does HeidiPay protect my personal information?

Account & Support

  • How do I get support?
  • What if I forgot my password?
  • How can I log into my account?
  • How can I change my account details?
  • How can I sign up?
  • What is the HeidiPay portal?

Returns & Refunds

  • How and when will I receive my refund?
  • How do returns work with HeidiPay?

Order & Delivery

  • I have a problem with my order. What should I do?
  • Can I cancel my order after I’ve placed it?

Payment

  • How can I change my card?
  • Why was my order declined by HeidiPay?
  • Why is the amount that appears on my statement higher than my first payment?
  • What does “held on card” mean?
  • What is the difference between an authorised and charged amount?
  • How do I track my payments?
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Getting Started

  • How can I sign up?
  • How old do I need to be to use HeidiPay?
  • Which payment methods are supported by HeidiPay?
  • Where can I shop with HeidiPay?
  • How does HeidiPay work?
  • What is HeidiPay?
See all 7 articles
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