Shoppers

Security & Fraud

• Is my payment information safe?
• How does HeidiPay protect me against fraud?
• Does HeidiPay protect my personal information?

Account & Support

• How do I get support?
• What if I forgot my password?
• How can I log into my account?
• How can I change my account details?
• How can I sign up?
• What is the HeidiPay portal?

Returns & Refunds

• How and when will I receive my refund?
• How do returns work with HeidiPay?

Order & Delivery

• I have a problem with my order. What should I do?
• Can I cancel my order after I’ve placed it?

Payment

• How can I change my card?
• Why was my order declined by HeidiPay?
• Why is the amount that appears on my statement higher than my first payment?
• What does “held on card” mean?
• What is the difference between an authorised and charged amount?
• How do I track my payments?

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Getting Started

• How can I sign up?
• How old do I need to be to use HeidiPay?
• Which payment methods are supported by HeidiPay?
• Where can I shop with HeidiPay?
• How does HeidiPay work?
• What is HeidiPay?

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