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Payment

  • How can I change my card?
  • Why was my order declined by HeidiPay?
  • Why is the amount that appears on my statement higher than my first payment?
  • What does “held on card” mean?
  • What is the difference between an authorised and charged amount?
  • How do I track my payments?
  • Where do I see my order details?
  • Which payment methods are supported by HeidiPay?
  • What if my credit card got lost or stolen?
  • What happens if my card expires in the middle of my payment plan?
  • What happens if I pay late?
  • Can I pause my instalments?
  • Can I pay less than the amount owed each month?
  • Can I pay before the due date?
  • When will my payments be charged?
  • What is required to make a purchase with HeidiPay?
  • Does HeidiPay charge any fees?
  • How do I make a payment?
  • How does HeidiPay work?
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