Help Center

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Help Center

Shoppers

Shoppers

Getting Started

What is HeidiPay?

How does HeidiPay work?

Does HeidiPay charge any fees?

Where can I shop with HeidiPay?

Which payment methods are supported by HeidiPay?

How old do I need to be to use HeidiPay?

How can I sign up?

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Payment

How can I change my card?

How does HeidiPay work?

How do I make a payment?

What is required to make a purchase with HeidiPay?

Does HeidiPay charge any fees?

When will my payments be charged?

Can I pay before the due date?

Can I pay less than the amount owed each month?

Can I pause my instalments?

What happens if I pay late?

What happens if my card expires in the middle of my payment plan?

What if my credit card got lost or stolen?

Why was my order declined by HeidiPay?

How do I track my payments?

Which payment methods are supported by HeidiPay?

Where do I see my order details?

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Order & Delivery

Can I cancel my order after I’ve placed it?

I have a problem with my order. What should I do?

Returns & Refunds

How do returns work with HeidiPay?

How and when will I receive my refund?

Account & Support

What is the HeidiPay portal?

How can I sign up?

How can I log into my account?

How can I change my account details?

What if I forgot my password?

How do I get support?

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Security & Fraud

Does HeidiPay protect my personal information?

Is my payment information safe?

How does HeidiPay protect me against fraud?