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  3. Plans management, Merchant portal & Support

Where can I manage my orders, including initiating a refund or a dispute?

In the "Orders" section in your HeidiPay portal you are able to manage your orders.

To initiate a refund, click on a specific order and click on "Refund". If you have an integration by API through your ERP, you can initiate a refund directly from your own system.

HeidiPay will then issue the refund and send a confirmation email to the customer. You will be able to track the progress of any request in the "Orders" section.

To file a dispute, please send an email to resolutions@heidipay.com quoting the payment plan ID.